--- title: Privacy Notice - AEL Electrical description: Discover how we handle your personal information, your rights, and our commitment to privacy. --- [01325 952 700](tel:01325952700) [01325 952 700](tel:01325952700) [![AEL Electrical HD Logo White](https://www.aelelectrical.co.uk/hs-fs/hubfs/AEL%20Electrical%20HD%20Logo%20White.png?width=100&height=100&name=AEL%20Electrical%20HD%20Logo%20White.png "AEL Electrical HD Logo White")](https://www.aelelectrical.co.uk/) [![AEL Electrical HD Logo](https://www.aelelectrical.co.uk/hubfs/AEL%20Electrical%20HD%20Logo.svg "AEL Electrical HD Logo")](https://www.aelelectrical.co.uk/) - [Home](https://www.aelelectrical.co.uk) - [About](https://www.aelelectrical.co.uk/about) - Commercial - [Car Charging for Businesses](https://www.aelelectrical.co.uk/business-ev-charger-installation) - [Solar PV for Businesses](https://www.aelelectrical.co.uk/commercial-solar-pv-panels) - [Lighting Design for Businesses](https://www.aelelectrical.co.uk/commercial-lighting-design) - 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[Home](https://www.aelelectrical.co.uk) - [About](https://www.aelelectrical.co.uk/about) - Commercial - [Car Charging for Businesses](https://www.aelelectrical.co.uk/business-ev-charger-installation) - [Solar PV for Businesses](https://www.aelelectrical.co.uk/commercial-solar-pv-panels) - [Lighting Design for Businesses](https://www.aelelectrical.co.uk/commercial-lighting-design) - [Networks for Businesses](https://www.aelelectrical.co.uk/network-cabling-company) - [Electrical Installation for Businesses](https://www.aelelectrical.co.uk/commercial-electrical-installation) - [Electrical Maintenance for Businesses](https://www.aelelectrical.co.uk/commercial-electrical-maintenance) - [Electrical Testing for Businesses](https://www.aelelectrical.co.uk/commercial-electrical-test) - Residential - [Car Charging for Homes](https://www.aelelectrical.co.uk/electric-car-charging-home-installation) - [Solar PV for Homes](https://www.aelelectrical.co.uk/solar-energy-panels-for-home) - Specialist Industries - [Care Homes](https://www.aelelectrical.co.uk/solar-panels-for-care-homes) - [Hotels](https://www.aelelectrical.co.uk/hotel-commercial-electrical-installation) - [Office](https://www.aelelectrical.co.uk/office-fit-out-electrician) - Resources - [Blog](https://www.aelelectrical.co.uk/blog) - [Energy Brochure](https://www.aelelectrical.co.uk/energy-brochure) - [Case Studies](https://www.aelelectrical.co.uk/blog/tag/case-study) - [Contact Us](https://www.aelelectrical.co.uk/contact) - [Solar Panel Assessment](https://www.aelelectrical.co.uk/solar-panel-assessment) [Request A Quote](https://www.aelelectrical.co.uk/request-a-quote) [01325 952 700](tel:01325952700) # Privacy Notice ## Customer Privacy Notice This privacy notice tells you what to expect us to do with your personal information. ## Our Contact Details Post Design House, Unit 5 Leaside, Aycliffe Business Park, NEWTON AYCLIFFE, Co Durham, DL5 6HX, GB Telephone 01325 796591 Email [claire@aelelectrical.co.uk](mailto:claire@aelelectrical.co.uk) ## What Information We Collect, Use, and Why We collect or use the following information to provide services and goods, including delivery: - Names and contact details - Addresses - Account information - Information relating to compliments or complaints We collect or use the following information for the operation of customer accounts and guarantees: - Names and contact details - Addresses - Purchase history - Account information, including registration details ## Lawful Bases Our lawful bases for collecting or using personal information to provide services and goods are: - Consent - Contract Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: - Consent - Contract ## Where We Get Personal Information From - People directly ## How Long We Keep Information We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete it. ## Who We Share Information With Other organisations - Insurance companies - Relevant regulatory authorities - Warranty and guarantee providers - Organisations we’re legally obliged to share personal information with ## Your Data Protection Rights Under data protection law, you have rights including: - Your right of access - You have the right to ask us for copies of your personal data. - Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. - Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. - Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. - Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. - Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. - Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. ## How To Complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: [https://www.ico.org.uk/make-a-complaint](https://www.ico.org.uk/make-a-complaint) *Last updated 17 May 2024* #### [![AEL Electrical HD Logo White](https://www.aelelectrical.co.uk/hs-fs/hubfs/AEL%20Electrical%20HD%20Logo%20White.png?width=118&height=118&name=AEL%20Electrical%20HD%20Logo%20White.png)](https://www.aelelectrical.co.uk/) Design House, Unit 5, Leaside, Aycliffe Business Park, Durham, DL5 6HX Phone: [01325 952 700](tel:01325952700) Resources - [Blog](https://www.aelelectrical.co.uk/blog) - [Energy Brochure](https://www.aelelectrical.co.uk/energy-brochure) - [Case Studies](https://www.aelelectrical.co.uk/blog/tag/case-study) - [Contact Us](https://www.aelelectrical.co.uk/contact) - [Solar Panel Assessment](https://www.aelelectrical.co.uk/solar-panel-assessment) - [Request A Quote](https://www.aelelectrical.co.uk/request-a-quote) Commercial - [Car Charging](https://www.aelelectrical.co.uk/business-ev-charger-installation) - [Solar PV](https://www.aelelectrical.co.uk/commercial-solar-pv-panels) - [Lighting Design](https://www.aelelectrical.co.uk/commercial-lighting-design) - [Networks](https://www.aelelectrical.co.uk/network-cabling-company) - [Electrical Installation](https://www.aelelectrical.co.uk/commercial-electrical-installation) - [Electrical Maintenance](https://www.aelelectrical.co.uk/commercial-electrical-maintenance) - [Electrical Testing](https://www.aelelectrical.co.uk/commercial-electrical-test) Residential - [Car Charging](https://www.aelelectrical.co.uk/electric-car-charging-home-installation) - [Solar PV](https://www.aelelectrical.co.uk/solar-energy-panels-for-home) Specialist Industries - [Care Homes](https://www.aelelectrical.co.uk/solar-panels-for-care-homes) - [Hotels](https://www.aelelectrical.co.uk/hotel-commercial-electrical-installation) - [Offices](https://www.aelelectrical.co.uk/office-fit-out-electrician) Areas We Cover - [Northeast & Surrounding Areas](https://www.aelelectrical.co.uk/north-east-electrical-services) - [Teesside & Surrounding Areas](https://www.aelelectrical.co.uk/electrical-services-middlesbrough) - [County Durham & Darlington](https://www.aelelectrical.co.uk/electrical-contractor-darlington) - [North Yorkshire & Surrounding Areas](https://www.aelelectrical.co.uk/electrical-services-leeds) AEL Electrical Services Limited, registered in England and Wales, company number 9328226. Registered Office, Design House, Unit 5 Leaside, Aycliffe Business Park, Newton Aycliffe, Co Durham, DL5 6HX. AEL Electrical Services Limited is an Introducer Appointed Representative of Shermin Finance Limited, FRN 727594, company number 1276121. Registered Office, Homeserve, Cable Drive, Walsall, WS2 7BN. Shermin Finance Limited act as a credit broker and is not a lender. Credit is subject to status and affordability. - [Terms](https://www.aelelectrical.co.uk/terms-conditions) - [Privacy Policy](https://www.aelelectrical.co.uk/privacy-policy) - [Privacy Notice](https://www.aelelectrical.co.uk/privacy-notice) - [Cookies](https://www.aelelectrical.co.uk/cookie-policy) - [Privacy Statement](https://www.aelelectrical.co.uk/privacy-statement) - [Complaints Procedure](https://www.aelelectrical.co.uk/complaints-procedure) ```json { "@context" : "https://schema.org", "@type" : "LocalBusiness", "address" : { "@type" : "PostalAddress", "addressCountry" : "UK", "addressLocality" : "Newton Aycliffe", "postalCode" : "DL5 6HX", "streetAddress" : "Design House Unit 5 Leaside Aycliffe Business Park" }, "alternateName" : "AEL Electrical Services", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "GB", "availableLanguage" : "en", "contactType" : "customer service", "telephone" : "+44 1325 796958" }, "geo" : { "@type" : "GeoCoordinates", "latitude" : 54.6137, "longitude" : -1.5661 }, "image" : "https://www.aelelectrical.co.uk/hs-fs/hubfs/Solar%20PV.webp?width=1920&name=Solar%20PV.webp", "logo" : "https://www.aelelectrical.co.uk/hs-fs/hubfs/AEL%20Electrical%20HD%20Logo%20White.png", "name" : "AEL Electrical Services Ltd", "openingHours" : [ "Mo-Fr 07:30-16:30", "Sa Closed", "Su Closed" ], "priceRange" : "£", "sameAs" : [ "https://www.facebook.com/people/AEL-Electrical-Services/61581075028512/", "https://www.linkedin.com/company/ael-electrical-systems/" ], "telephone" : "01325 796375", "url" : "https://www.aelelectrical.co.uk/" } ```